Terms of service

This website is operated by 5C Novo Pty Ltd (ABN 45 155 839 124), trading as Hair & Beauty Hub.

By using this website or placing an order, you agree to these Terms of Service.

1. Website Use

You must be at least the applicable age of majority to use this website and place orders.

You agree to use the website lawfully and not interfere with its operation or security.

2. Products & Prices

We make reasonable efforts to ensure product information, images and prices are accurate.

Product appearance may vary depending on your device.

Prices are displayed in Australian Dollars (AUD).

Prices and availability may change without notice.

We may correct errors or limit quantities where appropriate.

3. Orders

We may accept or decline orders where appropriate, including where products are unavailable, obvious pricing or listing errors exist, or fraudulent activity is suspected.

If an order cannot be fulfilled after payment, we will contact you and arrange an appropriate refund where applicable.

4. Shipping

Orders are fulfilled and dispatched from several warehouse locations across Australia.

We deliver throughout Australia and New Zealand.

Shipping charges and available delivery options are displayed at checkout.

5. Returns

Returns and refunds are handled under our Returns & Refunds Policy.

Nothing in these Terms limits your Australian Consumer Law rights.

6. Third-Party Services

We use third-party providers for services such as payments, delivery, technology, analytics and communications.

Third-party services may have their own terms and privacy policies.

7. Reviews & Feedback

Reviews, comments and feedback must not be unlawful, misleading, defamatory, abusive or infringe another person's rights.

Where legally permitted, we may use feedback submitted to us for legitimate business purposes.

8. Prohibited Use

You must not use the website to breach laws, infringe intellectual property, introduce malicious software, interfere with security, impersonate another person or engage in fraudulent activity.

9. Intellectual Property

Website content is owned by or licensed to 5C Novo Pty Ltd or the relevant rights holder.

Unauthorised commercial use is not permitted.

10. Liability

To the extent permitted by law, we are not liable for loss or damage that is not reasonably foreseeable or is not caused by our breach of these Terms.

Nothing excludes, restricts or modifies rights that cannot legally be excluded under Australian Consumer Law.

11. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

12. Business Information

Hair & Beauty Hub

5C Novo Pty Ltd

ABN: 45 155 839 124

Email: customers@hairandbeautyhub.com.au

Service area: Australia and New Zealand

Hair & Beauty Hub – Privacy Policy

Hair & Beauty Hub, operated by 5C Novo Pty Ltd, respects your privacy.

Information We Collect

We may collect your name, email address, telephone number, billing and delivery details, order information and website usage information such as IP address, browser and device information.

How We Use Information

We use personal information to process orders, arrange delivery, process payments, provide customer service, improve our website and services, prevent fraud and send marketing communications where permitted.

Marketing

Where required, we obtain consent before sending marketing communications.

You may unsubscribe at any time.

Sharing Information

We may share information with providers that help us operate our business, including payment, delivery, technology, analytics and marketing providers.

Some providers may operate outside Australia.

We may also disclose information where required or permitted by law.

Payments

Payments are processed through third-party payment providers. We do not generally store complete payment card details ourselves.

Cookies

Cookies and similar technologies may be used to operate the website, remember preferences and understand website usage.

You can manage cookies through your browser settings.

Security

We take reasonable steps to protect personal information from misuse, loss and unauthorised access.

Access, Correction & Complaints

You may contact us to request access to or correction of your information or to raise a privacy concern.