Refund policy
We want shopping with Hair & Beauty Hub to be straightforward.
Please choose carefully. We do not accept returns for change of mind or incorrect product selection.
Where a product is faulty, not as described, materially different from a sample or otherwise covered by Australian Consumer Law, you may be entitled to a repair, replacement or refund.
Our 14-day return process applies to eligible returns under this policy and does not limit your statutory rights.
Unless faulty or otherwise covered by law, returned products must be unopened, unused and in original condition.
Eligible return requests should be made within 14 days of delivery.
Email customers@hairandbeautyhub.com.au with your order number and details of the issue. Photographs or video may be requested.
Beauty & Consumable Products
Opened or used skincare, cosmetics, beauty products and other consumables cannot be returned for change of mind or incorrect selection where hygiene or product integrity is affected.
This does not affect Australian Consumer Law rights.
Electrical Products
Electrical products may be covered by manufacturer warranties.
Warranty terms and processes vary by product.
We may assist with a warranty claim where appropriate. Return postage is generally the customer's responsibility unless Australian Consumer Law requires otherwise.
Warranty coverage generally excludes misuse, accidental damage, intentional damage and user error.
Return Postage
Unless Australian Consumer Law requires otherwise, customers are generally responsible for return postage.
Where an eligible claim is accepted and a repaired or replacement product is sent to you, Hair & Beauty Hub will cover the applicable outgoing postage cost.
Nothing in this policy limits your rights under Australian Consumer Law.
