Shipping policy

Hair & Beauty Hub is an Australian online store operated by 5C Novo Pty Ltd (ABN 45 155 839 124).

We aim to process orders within 2 Business Days. Orders are fulfilled and dispatched from several warehouse locations across Australia.

We deliver throughout Australia and New Zealand.

Please ensure your delivery address and contact details are correct when placing your order.

Australia

Postage charges are calculated based on the weight of your order and are displayed at checkout.

Available delivery options and estimated delivery times depend on your location and selected service.

New Zealand

Postage to New Zealand is also weight based, with available options and charges shown at checkout.

Prices are displayed in Australian Dollars (AUD).

Customers are responsible for applicable New Zealand customs duties, taxes or import charges.

Failed Deliveries

Where delivery cannot be completed because of an incorrect or incomplete address, access issues, failure to collect the order or another circumstance outside our control, the parcel may be returned to us.

Applicable return postage costs and a 25% restocking fee may be deducted from any refund.

If you ask us to resend the order, a redelivery charge will apply. The 25% restocking fee does not apply to reshipped orders.

Missing Deliveries

If your order has not arrived within the estimated delivery timeframe, please contact us within 45 days of the order date so we can follow up with the relevant postage or courier service.

customers@hairandbeautyhub.com.au

Damaged Deliveries

If an order arrives damaged, contact us with your order number and photographs or a short video showing the damage.